SHIPPING POLICY

Thank you for shopping with Lune Masion! ♡

Each order is prepared especially for you. Many of our products are made to order through our production partners, which helps us offer our unique designs while reducing unnecessary inventory and waste.

Please review our shipping information below before placing your order.

ORDER PROCESSING

Because many Lune Masion products are made to order, orders require production time before they are shipped.

Most orders are processed and sent to production shortly after your order is confirmed. Production times may vary depending on the product, order volume, production partner, and availability.

Please note that processing/production time is separate from shipping time.

Once your order has completed production and has been shipped, you will receive tracking information when available.

ESTIMATED DELIVERY

Delivery times vary depending on:

• The product ordered
• Production time
• Your delivery location
• The production facility fulfilling your order
• The shipping method selected
• Carrier delays, holidays, weather, or other circumstances outside our control

Any delivery dates displayed during checkout are estimates and are not guaranteed.

Some orders may arrive sooner or later than the estimated delivery window.

MULTIPLE PACKAGES

If you order multiple products, your items may be produced and shipped from different fulfillment locations.

Because of this, your order may arrive in more than one package and on different days.

Don't worry if only part of your order arrives first. Additional items may still be on the way, and separate tracking information may be provided when available.

ORDER ROUTING & PRODUCT AVAILABILITY

To help provide efficient production and delivery, orders may be fulfilled by different approved production partners based on factors such as product availability, location, production capacity, quality, and delivery speed.

If the original production provider is unavailable, an eligible order may be routed to another production provider capable of fulfilling the product.

In some circumstances, an equivalent product may be used when an exact product match is unavailable. Any replacement is intended to maintain similar quality, color, material, and overall product specifications.

TRACKING

When tracking information becomes available, it will be provided using the contact information associated with your order.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Tracking information may occasionally take 24–48 hours to display movement after a shipping label has been created.

SHIPPING DELAYS

Although we work to get orders to customers as quickly as possible, delays can occasionally occur during production or transit.

Delays may result from circumstances including:

• High order volume
• Carrier delays
• Severe weather
• Holidays
• Production delays
• Shipping restrictions
• Incorrect or incomplete addresses
• Customs processing for applicable international orders
• Other circumstances outside our reasonable control

Lune Masion cannot guarantee delivery by a specific date.

If your order appears significantly delayed, please contact us so we can review the available tracking and order information.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before completing checkout.

If you notice an error in your shipping information, contact us as soon as possible at indiapryor5@gmail.com.

We will make reasonable efforts to assist you, but because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted for fulfillment.

Lune Masion is not responsible for orders delivered to an incorrect address supplied by the customer.

LOST, MISSING OR DAMAGED PACKAGES

If your tracking information shows unusual delays, your package appears to be lost, or your order arrives damaged, please contact us at indiapryor5@gmail.com with:

• Your name
• Order number
• A description of the issue
• Photos of the product and packaging if the item arrived damaged

We will review the situation and determine the appropriate next steps based on the circumstances of the order.

Please contact us promptly after discovering an issue so that we can investigate it with the applicable fulfillment or shipping provider.

INTERNATIONAL SHIPPING

If international shipping is available for your order, delivery times may vary significantly depending on the destination.

International shipments may also be subject to customs processing, import taxes, duties, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or fees charged by local authorities.

ORDER CHANGES & CANCELLATIONS

Because our products may be made specifically for your order, production can begin shortly after an order is submitted.

If you need to change or cancel an order, contact us at indiapryor5@gmail.com as soon as possible.

We will make reasonable efforts to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered production.

Please see our Refund Policy for additional information regarding returns, refunds, replacements, and damaged or defective products.

QUESTIONS?

If you have questions regarding your order or shipment, please contact:

Lune Masion
Email: indiapryor5@gmail.com

We appreciate your patience while your Lune Masion order is made and delivered to you. ♡